Tradition, quality, integrity
Mleczko Hanwell was opened 15 years ago as the second shop in the chain. The company has been always focused on the customer, making quality products more affordable and bringing the best to the local community. And this is the key factor why Mleczko’s continuously retains their customers and attracts new ones. Quality, reliability and transparency are the foundations of their business.
In 2015 the customer satisfaction survey was done to gain insight and improve the products and service. 50% of the respondents rated the quality of the products as excellent, and further 43.5% as very good. The majority of the participants were happy with the customer service and described the staff as always helpful and polite. This is extremely important because 80% of the customers do shopping in Mleczko Hanwell at least once or even more than three times a week and they do not hesitate to share their positive opinion through social media.
Definitely, one of the most popular employees is Zbyszek from the butchery. He has been working here for many years and he is extremely helpful and accommodating. If a customer has special requirements regarding the meat they want to purchase, they can discuss this with Zbyszek and then come later to collect their made-to-order products.
"Mleczko", says Monika Sztajerowska, who has been working for the company for 9 years, and for the recent year and a half as the Area Manager, "substantially differs from the competition. We have a very flexible approach towards our customers’ needs and we always listen to their demands. We aim at satisfying all their requests, even the unusual ones. Over the years we have gained their trust. Each customer who wants to place a special order or would like to purchase specific products can discuss it with the staff and we do our best to provide them with what they want".Opening hours:
Mon – Sat: 8:00 – 22:00
Sunday: 9:00 – 21:00
Parking Pay&Display behind the building, free parking up to 30 minutes along Boston Road.
+44 (0) 20 8579 7300